BetterChat

Refund Policy

Refund Policy for BetterChat
Aug 13, 2026

Effective date: August 13, 2026

Last updated: August 13, 2026

1. Overview

BetterChat offers a 14-day money-back guarantee for a user's first paid subscription. If you are not satisfied with the Service, you may request a full refund within 14 calendar days of the initial subscription charge. After this period, payments are non-refundable except where required by applicable law or expressly stated in this policy.

This policy does not limit any mandatory cancellation, withdrawal, or refund rights available under the laws that apply to you.

2. Eligibility

You are eligible under the 14-day money-back guarantee when:

  • the charge is for your first paid BetterChat subscription;
  • you submit the request within 14 calendar days of the initial charge; and
  • you provide the account and transaction information reasonably needed to locate the purchase.

Renewal charges, plan changes, one-time credit packages, add-ons, and purchases previously refunded are not covered by the guarantee. We may review duplicate charges, accidental purchases, fraud, account compromise, or material technical failures on a case-by-case basis.

3. Digital credits and used services

Credits and AI usage are digital services that may be delivered and consumed immediately. Except where required by law, used credits and completed AI requests are not refundable. If we approve a refund for a purchase that included credits, we may remove unused credits associated with that purchase and stop related subscription benefits.

4. How to request a refund

Email contact@betterchat.app and include:

  • the email address associated with your BetterChat account;
  • the order, invoice, transaction, or subscription identifier, if available;
  • the date and amount of the charge; and
  • a brief reason for the request.

We aim to acknowledge requests within 2 business days. We may ask for additional information to verify the account or transaction. Do not email full payment-card details.

5. Processing approved refunds

Approved refunds are returned to the original payment method. BetterChat normally submits the refund promptly after approval, but your bank or payment provider may take 5–10 business days, or longer in some cases, to post it. Currency-conversion charges, network fees, or bank fees imposed by third parties are not refundable by BetterChat.

6. Subscription cancellation

Canceling a subscription stops future renewals but does not automatically create a refund. Unless a refund is approved or applicable law requires otherwise, you may continue using paid benefits until the end of the current billing period.

7. Chargebacks

Please contact us before initiating a chargeback so we can try to resolve the issue. Fraudulent or abusive chargebacks may result in account restriction or suspension. Nothing in this section limits rights you have under applicable law or your payment provider's rules.

8. Changes to this policy

We may update this Refund Policy as our products, billing practices, or legal requirements change. We will post the revised policy and update the "Last updated" date. Changes will not reduce refund rights that already apply to a completed purchase without your consent where prohibited by law.

9. Contact

Questions or refund requests may be sent to: